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• Heartland Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Heartland Services.

• For more information on Heartland Services’ civil rights program, and the procedures to file a complaint, contact  865.453.3254; email  info@heartlandservices.org; or visit our administrative office at 1101 Wagner Drive. For more information, visit www.heartlandservices.org. For a complaint form, click  here.

• A complainant may file a complaint directly with the Tennessee Department of Transportation, 505 Deadrick Street Suite 1800, James K. Polk Building, Nashville, TN 37243-0347,  888-370-3647.

• A complainant may file a complaint directly with the Federal Transit Administration, FTA Office of Civil Rights, Title VI Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave SE, Washington, DC 20590,  888-446-4511.

For a printable copy of our Title VI policy,  click here.